Refund policy
Returns
All items have been checked and properly packaged before sending. If The products are faulty, please notify us within 15 days after you received the products.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we canât offer you a refund.
To be eligible for a return, all items must be returned unused and unwashed, in the same condition that you received it. It must also be in the original packaging.
Refunds are not available if you simply change your mind.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should email your details to dolphinbylittleeli@gmail.com and a shipping address will be sent to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We donât guarantee that we will receive your returned item.